Frequently Asked Questions

• Are there benefits to registering with stripcurtainswholesale.com?

  Yes, by creating an account with us you will be able to easily re-order items you have previously purchased and view your entire order history. We will also save your contact and shipping information for easy check out.

• Why should I bother to log in?

  It is important to log in when you shop to ensure your contact information is pulled up correctly, and logging in can help you ensure you are re-ordering the correct item you have previously purchased from us. By keeping your full order history under your log in, we can also better help you in the event you need to make a return or have a question.

• How do I return an item?

  If there is a problem with an order, please contact us at (888) 782-3667 or stripcurtainshelp@gmail.com.

  Please note that cut to length products such as doors and replacement strips are not resalable and cannot be returned.

• How can I contact stripcurtainswholesale.com?

  For any questions you might have about a product or an existing order, you can reach out to us at (888) 782-3667 or stripcurtainshelp@gmail.com.

• What if I am tax exempt?

  If you are tax exempt, there is a prompt in the shopping cart to fill out a form to receive instructions on documenting your sales tax exemption status. (You can fill out that form here.) You can place your order now and we will credit you for any sales tax charged. Once we receive your documentation, we will mark your account to exclude sales tax on future orders.

• How do I know my order has been received by stripcurtainswholesale.com?

  When an order has been processed, you will receive a confirmation email from us. If you do not receive a confirmation email, your order has not been received.

• When will my order ship?

  Orders normally ship within 2-3 business days of the order being placed. Order size and material availability may result in longer lead times.

• How will my order ship?

  Orders with a shipping weight of less than 150 lbs. will ship via UPS Ground. Orders150 lbs and over will automatically ship LTL (Less than Truckload) via common carrier. Your shopping cart will automatically calculate freight charges based on the weight and shipping method, and adds the freight charges to your order. Please note that orders shipping LTL that are residential and have no receiving dock or forklift available to unload the product will have an additional $50 lift gate charge.

• How does the online shopping cart handle the credit card authorization process?

  The shopping cart communicates with a credit card authorization service company that validates the information you entered into the shopping cart. All of the credit card authorization communication to and from the site is encrypted for security purposes. If any of the information you enter does not match the validation information, the charge authorization will be denied. Common errors include using a billing address that is different from the address on the credit card statement, entering the incorrect type of credit card, and entering an incorrect expiration date or security number. If you have issues with the check out process please call us at (888) 782-3667.

• What does the temperature range really mean?

  The temperature ranges that we include on this site are purposefully conservative. We suggest you use Low-Temp strip at or above -20°F and all other strip on this site at or above 0°F, including Standard. Some suppliers quote temperature ranges that are based on controlled laboratory tests, not actual use. Our goal is to promote the use of the correct kind of strip in each application. Buyers should recognize that PVC strip might break when placed in applications that combine low temperature and impact. The impact may be the result of motorized traffic, wind, or other forces. As a result, it is better to select a strip material with a margin of safety in its temperature range.

For more information on Temperature Ranges, check out our Strip Door Guides.